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General
From quote to production to delivery, we ensure quality service
From quote to production to delivery, we ensure quality service
From quote to production to delivery, we ensure quality service
Products
Yes, we offer OEM/ODM services for orders meeting the following thresholds:
- Private labeling (your logo): xx+ units per model
- Custom color schemes: xx+ units per model
- Specification modifications (motor, battery): xx+ units, subject to engineering review Contact our Custom Solutions team for a quotation
We primarily use lithium-ion batteries for higher energy density, longer cycle life, and lighter weight. Some entry-level models may use lead-acid batteries depending on market requirements.
A: Our products are certified for key international markets:
- EU:
- USA:
- UK:
- Australia:
Customization
Absolutely. We offer OEM/ODM services, including custom colors, packaging, logo branding, and feature adjustments to meet your market requirements.
Service
Our dealer support package includes:
- Co-op advertising funds (up to 5% of quarterly purchase volume)
- High-resolution product images and videos
- Product training and sales materials
- Local SEO and digital marketing guidelines
- Participation in regional trade shows
Yes, we offer comprehensive technical training programs:
- On-site training: 3-day intensive workshop at your location
- Online certification: Self-paced courses on diagnostics and repair
- Annual service conference: Latest technical updates and networking All certified technicians receive access to our exclusive service portal with manuals and troubleshooting guides.
Payment
Standard terms for first-time orders are 50% deposit with order, 50% balance before shipment. Established partners may qualify for net 30-day terms after credit evaluation. We accept T/T, L/C, and secure online payments.
Our quoted prices are typically EXW (Ex Works) or FOB (Free On Board). Shipping, insurance, and import duties are the responsibility of the buyer. We can provide DDP (Delivered Duty Paid) quotations upon request for specific destinations.
Shipping
For in-stock models, orders are processed within 3-5 business days after payment confirmation. Shipping typically takes:
- Sea freight: 25-40 days (most economical)
- Air freight: 5-10 days (available for urgent orders)
- Express courier: 3-7 days (for samples and spare parts) Exact timelines depend on destination and shipping method selected.
